1. Which countries do you deliver to?
We deliver to the following countries: Germany, Netherlands, France, Belgium, United Kingdom, Denmark, Sweden, Italy, and Austria.
2. How much do I need to pay for shipping?
We are pleased to inform you that there are no shipping costs for orders delivered to Germany, Netherlands, France, Belgium, United Kingdom, Denmark, Sweden, Italy, and Austria, as all shipments to these countries are eligible for free shipping.
3. What payment methods can I use?
Glarefusion accepts the following payment methods:
PayPal, Visa, MasterCard, Maestro, American Express, JCB, Diners Club, UnionPay and Afterpay.
4. How secure is my online order?
When you make a purchase online using your credit card, all of your information is entered on an SSL-secure web page. Your information is SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved. Please note that your credit card information is not stored on our servers.
5. How to track my order?
You will receive an e-mail containing a tracking number once your order shipped.
Click this link https://www.17track.net/en and then enter the tracking number.
You can also contact our customer service team glarefusion@gmail.com for the latest logistics information.
6. Does the voltage required by the product I purchased match the country where I am located?
The voltage of our products is adjusted according to the country of delivery. The following voltage specifications apply to the countries we deliver to:
220V-240V: Germany, Netherlands, France, Belgium, United Kingdom, Denmark, Sweden, Italy, and Austria..
7. What should I do if the goods received are damaged or incorrect?
If you receive a damaged or incorrect item, please contact us at glarefusion@gmail.com within 48 hours of receipt. It is the recipient’s responsibility to verify the correctness of the item and report any discrepancies (along with photos) to us as soon as possible. We will provide you with an appropriate solution promptly.
8. How to install a Pendant Light？
A Step-by-Step Guide to Installing Your Pendant Light Fixture
Transform the atmosphere of your room effortlessly with our stylish pendant lights. Follow this comprehensive guide to safely and accurately install your new light fixture:
Step 1: Preparation
Before beginning any installation, prioritize safety by turning off the power at the main circuit breaker. Gather the necessary tools: a screwdriver, wire stripper, ladder, and your new pendant light fixture.
Step 2: Remove the Existing Fixture
Carefully uninstall any previously installed light fixture. Begin by unscrewing the wire nuts and disconnecting the wires to free the old fixture from the ceiling.
Step 3: Assemble Your Pendant Light
Refer to the provided assembly manual for your new pendant light fixture. If a mounting bracket is included, secure it to the electrical box in the ceiling using the supplied screws.
Step 4: Connect the Wires
Match the wires according to their color codes: connect white to white for the neutral, black to black for the hot wire, and green or bare to the grounding screw or green wire. For international models, the hot wire is generally brown or red, while the neutral wire is typically blue. Ensure all connections are secure by twisting on the wire nuts.
Step 5: Secure the Fixture
Carefully lift the pendant light into position, ensuring the canopy fully covers the electrical box. Use screws to attach the canopy to the mounting bracket, securing it firmly in place.
Step 6: Make Adjustments and Test
Adjust the length of the cord or chain to achieve your desired hanging height. Once set, restore power to the circuit and switch on the pendant light to ensure it operates correctly.
Step 7: Additional Tips
Consider enlisting a friend or family member to assist you, particularly when using a ladder or holding the fixture in place. Always prioritize safety—double-check that power is turned off before starting any installation work.
By following these steps, you can confidently install your pendant light fixture and enhance your room’s ambiance with elegance.
